Privacy Policy

This Privacy Policy describes how Hydro Heal Wellness Center ("Hydro Heal", "we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website, make an inquiry, or use our hydrotherapy services. By using our website or services, you consent to the practices described in this policy.

1 Information We Collect

We collect information that you provide directly to us, as well as certain information automatically when you use our website.

2 How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the services you request.
• To schedule, confirm, and manage your appointments and treatments.
• To personalise wellness recommendations based on your health goals.
• To improve our website, services, and customer experience.
• To send important updates, confirmations, or — with your consent — promotional offers.
• To comply with legal obligations and protect the safety of our guests and staff.

3 Health Data & Sensitive Information

Any health-related information you share is treated with the highest level of confidentiality and is used solely to ensure your safety and tailor appropriate treatments.

4 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyse traffic, and enhance your browsing experience. You can manage or disable cookies through your browser settings, though some features may not function properly without them.

5 How We Share Your Information

We do not sell your personal information. We may share data only in limited circumstances:

• With trusted service providers who help us operate our website and services (under confidentiality agreements).
• With messaging platforms (such as WhatsApp) when you choose to contact us through them.
• When required by law, regulation, or to protect the rights and safety of individuals.

6 Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7 Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8 Your Rights & Choices

Depending on your location, you may have the right to:

• Access, correct, or update the personal information we hold about you.
• Request deletion of your personal data, subject to legal requirements.
• Withdraw consent for marketing communications at any time.
• Object to or restrict certain processing of your data.

To exercise any of these rights, please contact us using the details below.

9 Third-Party Links

Our website may contain links to external sites and services. We are not responsible for the privacy practices or content of those third parties and encourage you to review their privacy policies.

10 Children's Privacy

Our services are not directed to individuals under 18 without parental or guardian consent. We do not knowingly collect personal information from minors without appropriate consent.

11 Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on this page with an updated "Last Updated" date. Continued use of our website after changes indicates acceptance of the revised policy.